Angolan banking market ‘survives’ with just 3,548 ATMs for a universe of 18 million customers.

It means that, of the universe of customers that all banks have, the aggregate is only able to provide 3,548 ATMs, banknote dispensing machines that are rarely installed in suburban communities. In total, banks have over 18 million accounts open.

The 22 Angolan banks that operate in the Angolan banking system only had available, in aggregate, a total of 3,548 automatic payment machines (ATMs, in the initials in English) for a total of 18 million customers, according to statistics from the Company Interbank Services (Emis), compiled in Deloitte's 'Banking in Analysis 2023'.

In practice, the country only has a total of 3,548 ATMs for a total of 18 million open bank accounts, and a universe of various economic agents who, on a daily basis, use the multicaixa network to satisfy their needs. .

“Regarding the physical network of Terminals, the number of Automatic Teller Machines (ATM) registered a significant growth of around 11.1%, going from a number of machines of 3,194 in 2022, to 3,548 in 2023, which highlights a commitment by banks in expanding their ATM network, namely through the installation of ATM Centers, after last year, this indicator registered a decrease of 1.6%”, reads the Deloitte report.

In turn, the number of Multicaixa Cards Issued increased from 10.1 million in 2022 to 11.2 million in 2023, which translates into growth of 10.5%. The total number of Active Multicaixa Cards registered a slight increase of around 2.5%, going from 6.2 million in 2022 to 6.4 million in 2023, according to data released by Empresa Interbancária de Serviços, S.A. (EMIS) , demonstrating a significant increase in the gap between Issued Multicaixa Cards and Active Multicaixa Cards.

According to the Deloitte report, which cites data from Emis, Automatic Payment Terminals (TPA) continued to record the growth trend seen in recent years, translating into an increase of 14% compared to 2023, i.e. 22,345 TPAs, in a total of 181,727 terminals in 2023 compared to the 159,382 terminals in 2022, which reflected faster growth compared to the variation recorded in 2022 (+8.3%), which denotes the effort that has been followed by TPA massification banks.

Deloitte also states that the use of Electronic Payment Methods in the national market continues to demonstrate the growth trend seen in recent years, with an increase in TPA transactions, which registered a growth of around 25%, compared to a growth of 21% verified in 2022.

“This trend was also seen in the amount associated with these transactions, which recorded a total of 6,291,386 million kwanzas in 2023, compared to 4,925,852 million kwanzas in 2022, reflecting an increase of 27.7%, higher than the growth seen in 2022, which rose to 13.6%”, advances the study.

 With regard to the use of ATMs, this shows a growth of around 11% in 2023, in line with the variation recorded in 2022, which demonstrates a continued recovery compared to the reduction seen during the pandemic period. In fact, the Emis study points out that this trend was also seen in the amount associated with ATM transactions.

During the period, the amount transacted amounted to 10.1 billion Kwanzas, precisely 10,171,169 million Kwanzas in 2023, compared to 8,501,284 million Kwanzas in 2022, representing a percentage increase of 20%.

Angolan banking market ‘survives’ with just 3,548 ATMs for a universe of 18 million customers

It means that, of the universe of customers that all banks have, the aggregate is only able to provide 3,548 ATMs, banknote dispensing machines that are rarely installed in suburban communities. In total, banks have over 18 million accounts open.

Jul 3, 2024 - 12:41
Angolan banking market ‘survives’ with just 3,548 ATMs for a universe of 18 million customers
© Photography by: DR
Angolan banking market ‘survives’ with just 3,548 ATMs for a universe of 18 million customers

The 22 Angolan banks that operate in the Angolan banking system only had available, in aggregate, a total of 3,548 automatic payment machines (ATMs, in the initials in English) for a total of 18 million customers, according to statistics from the Company Interbank Services (Emis), compiled in Deloitte's 'Banking in Analysis 2023'.

In practice, the country only has a total of 3,548 ATMs for a total of 18 million open bank accounts, and a universe of various economic agents who, on a daily basis, use the multicaixa network to satisfy their needs. .

“Regarding the physical network of Terminals, the number of Automatic Teller Machines (ATM) registered a significant growth of around 11.1%, going from a number of machines of 3,194 in 2022, to 3,548 in 2023, which highlights a commitment by banks in expanding their ATM network, namely through the installation of ATM Centers, after last year, this indicator registered a decrease of 1.6%”, reads the Deloitte report.

In turn, the number of Multicaixa Cards Issued increased from 10.1 million in 2022 to 11.2 million in 2023, which translates into growth of 10.5%. The total number of Active Multicaixa Cards registered a slight increase of around 2.5%, going from 6.2 million in 2022 to 6.4 million in 2023, according to data released by Empresa Interbancária de Serviços, S.A. (EMIS) , demonstrating a significant increase in the gap between Issued Multicaixa Cards and Active Multicaixa Cards.

According to the Deloitte report, which cites data from Emis, Automatic Payment Terminals (TPA) continued to record the growth trend seen in recent years, translating into an increase of 14% compared to 2023, i.e. 22,345 TPAs, in a total of 181,727 terminals in 2023 compared to the 159,382 terminals in 2022, which reflected faster growth compared to the variation recorded in 2022 (+8.3%), which denotes the effort that has been followed by TPA massification banks.

Deloitte also states that the use of Electronic Payment Methods in the national market continues to demonstrate the growth trend seen in recent years, with an increase in TPA transactions, which registered a growth of around 25%, compared to a growth of 21% verified in 2022.

“This trend was also seen in the amount associated with these transactions, which recorded a total of 6,291,386 million kwanzas in 2023, compared to 4,925,852 million kwanzas in 2022, reflecting an increase of 27.7%, higher than the growth seen in 2022, which rose to 13.6%”, advances the study.

 With regard to the use of ATMs, this shows a growth of around 11% in 2023, in line with the variation recorded in 2022, which demonstrates a continued recovery compared to the reduction seen during the pandemic period. In fact, the Emis study points out that this trend was also seen in the amount associated with ATM transactions.

During the period, the amount transacted amounted to 10.1 billion Kwanzas, precisely 10,171,169 million Kwanzas in 2023, compared to 8,501,284 million Kwanzas in 2022, representing a percentage increase of 20%.